We understand the value of your time and comfort in making purchases and have therefore developed a liberal cancellation, return and refund policy.
CANCELLATION BY SITE / CUSTOMER
A customer can cancel/alter the order anytime up to the time order is dispatched. For orders cancelled before the cut-off time, we shall refund any payments already made by the customer for the order .
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and would deny access to them or cancel any orders placed by them.
In case of an urgent requirement of alteration, please contact our customer support team immediately and we will try our best to accommodate your request.
RETURN & REFUNDS
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number +91 9496070998
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
If you have any questions, kindly contact www.vismayavalley.com at firstname.lastname@example.org or call +91 9496070998