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FAQ

You can Order Vismaya Valley products through our website. Vismaya Valley offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Vismaya Valley's trusted payment gateway partners(CCAvenue) use secure encryption technology to keep your transaction details confidential at all times.

All deliveries are scheduled through India Post. You will be informed your consignment and will also be provided a tracking number.

You may return the product in whole within 24 hours from the date of the receipt of the product. We will send replacement as and when consignment is received back at our own cost.

Vismaya Valley offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Vismaya Valley's trusted payment gateway partners(CCAvenue) use secure encryption technology to keep your transaction details confidential at all times.

Please inform us at once. We will work with the post office to have the order delivered to you at the earliest.
Yes, you can order multiple items in one order.
If you have any queries about your order, just dial to our customer care.
If you wish to cancel or change your on line order, please contact VISMAYA VALLEY by telephone or email as soon as possible. Our customer service representatives will advice you accordingly.
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
To remove items from your shopping cart click on "view cart", check the "remove" box for each item that you would like to remove from your shopping cart Some important points to ensure that your COD transaction goes smoothly • Please ensure that the mobile number you provide for the Cash On Delivery payment is always available and answered. • It is important that your address and landmark are very clear. This will help us locate you easily and complete the sale process faster.

Credit cards We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.


Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Yes. Vismaya Valley offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

We offer you lowest shipping charges for your order and there is no individual product shipping charges. You need to pay only Rs 40/- as delivery charge for your order.

All deliveries are scheduled through India Post. You will be informed your consignment and will also be provided a tracking number.